Bad Service

I had a nedbank personal loan which I paid and settled it in full in July 2015. I was paying this account through lawyers Smith&Smith andbtge contact person there was Esme. The day I sent th em proof of payment I requested that they update Trans Union. Two weeks ago I called Esme from Smith and Smith and asked why my profile at ITC is not updated and she told me that they have been communicating with Nedbank Legal Dept and contact person is Nonele and I asked if I can get her contact details so that I query this with her.I spoke to her the same day and she promised to resolve this and askesbifvi can call last week Wednesday and it will be resolved and I called today the issue is still not resolved and my name is still reflected badly by an account i paid 7 months ago and this is affecting me badly and I was declined finance to finance my car because of this. This is very dissapointing , I want Nedbank to update my profile within 24 hours so that my life can carry on and not held back by being listed unfairly.