bad service

Hi <br> On the 5/2/16 my wife went to nedbank beaufort West to apply for a personal loan.after the application she was aproved for a R68 000 loan.the consultant then said it has to be aproved firts from their head office.after a while she was notify that the loan was successful and that it would take a day to reflect in her bank account because she does not bank with nedbank.after a day or two there was still no money and we went to ask them where is the money then they sad the amount is les it's now R42 000 which we accept because we need the money to fix our buseness vehicle.then kaya told us again the money is in the system to be release and it is a proved. We waited a week again but stil no money then we just got a message saying our loan is decline so my wife contacted the manager and he he told us that he's area manager said that they must give the loan.again a week we waited but still no money and now they say it's because my wife is on a contract basis at mtn even though she have a very good credit record.but I feel this is not very good customer service and they provided us with misleading information.and we even bank our buseness money at them but I will go to another bank