Bad service

It has been an absolute nightmare to close my personal account with Nedbank as they keep on adding banking fee and charges and saying the account is outstanding and that it needs to be paid first before the account can be closed they took more that 21 days from the call centre to the branches and personal banker to close the account.'Time is money' They even sent my privaat bank transaction info to one of my family members and they could not stop it, they did not know what was wrong so they stop the whole sms service on the account, how ridiculous is that.