BAD SERVICE

I completed and sent a form to Nedbank Card Disputes instructing them to reverse 3 transactions that were made to Zuich Prime. My instructions as the account holder was ignored and rights infringed. instead I received an automated letter that the case is closed. I am not sure why Nedbank does not attend to my instructions as I am the account holder. I have had this credit card for 19 years without any default or problem. The reason for the reversal is because Zurich Prime mislead and basically cohersed me to pay this money to them in return of a profit. Nedbank also in the letter advised that I must get a refund from Zurich Prime. Surely if Zurich ****med me they are not going to refund me. Nedbank please reverse the 3 transactions to Zurich Prime as instructed by me your client of 19 years.