Bad service

Hi -I have received some bad service at Nedbank. I have a personal Loan with them which I made an arrangement last year. The agreement was that I am going to pay extra R200 to cover the cost of arreas. I was suprised this month to find out that Nedbank has double debited me. When I queried I was told that because of my arrangement had expired they had to double debit me. I advised them that no one has advised me about the arrangement expirirng or my my account is going to be debited anytime they fill like.<br> On the 20 the day of the incident I spoke to Niconia who advised me that she returned my money and gave me reference n.***. On the22 I called to make a follow up and Nicole Manganyi who spent 28:45 sec. gave her my ref.&she said it's blankand eventually dropped the line.Then Jabulani who at least did something processed the refund.On the 25 I spoke to Sizwe Hlope who said that the refund will be avail. the following day after 12&when I made a foll. up the follwoing day -the 26 after 1 I call again&spoke to Tebello Lebeko who couldn't even go to the Team Leader to advise & he clearly told me that the money will be avail.on the28. that left me pennyless&they don't care