BAD SERVICE

On the 1/12/2015 I logged a complaint regarding a faulty device reference number for the call was *** no help was provided or any feedback received. I reported the fact that the machine was declining the customer cards but the clients were showing us on their cell phones that the monies swiped went off the accounts this cost our business as we had to give the goods to the client I reported this incident and asked for a technician to be sent out so that they can check the device and to this day nobody has come out to attend to the problem. We were forced to disconnect the device with the fear of it declining more cards and costing us more money. I honestly think that the service at Nedbank Merchant services is pathetic and needs more to be desired. I would never recommend any of our business associates to deal with Nedbank not after the ********** service received. I trust that this complaint will jack up the service and that the technician will be sent out to our premises to have a look and see what the actual problem is. We are losing business every weekend because we have no machine. We need this machine working ASAP...