Bad service 😔

When my son turned 18, Nedbank decided to add Greenbacks deduction to his account without any notice or explanation. After too many phone calls, waiting in the queue at the branch and emails Nedbank admitted that they made a mistake. They cancelled the monthly deduction and promised a refund. Last response from Shelly Rittmuller on 13 September 2022 - she is still waiting for someone to calculate the amount before she can do the refund. And then I hear the Nedbank advert on the radio.... So we learn. Please sort this out!