BAD SERVICE!

BAD BAD BAD service! my husband tried making a deposit to a Nedbank account at an ATM and the ATM took the money without confirming the deposit. We went into the branch to report this and a query was raised and we were told it would take 7 days for the money to be refunded and paid into the account we were trying to pay into which is our home loan account. This was in November the 20th. We received an sms confirming the funds were deposited in the home loan account but they have not been. we have been getting calls everyday from November from Nedbank home loans that our account is in arears because of this and we have called Nedbank countless times, these funds cannot be allocated to the correct account. This is annoying and disappointing because the ATM error was not our fault and we made the payment on time. NO ONE CAN RESOLVE THIS FROM NEDBANK or allocate the funds correctly.