Bad Service

I phoned Nedbank Call Centre last month to close my overdraft and account with them. After holding for almost 60 minutes, being transferred from one wrong person to another eventually they managed to close the overdraft. At this point the lady told me I first need to transfer the current money available out of the account otherwise I will lose that, then I must phone her back so that she can close the account. When I phoned back obviously I did not get to the same person again so I explained my whole story to the new person at the contact centre just to hear that there is no way he can close my account for me and the first lady **** to me cause there is just no way they can do that. So after talking to the call centre and them not helping much I visited Middelburg Branch while we were on holiday there. A lady called Mouna Mashego helped us (very unprofessional and rude) and said we first need to pay R500 to close the account because it is in arrears, I tried to explain that the account was in credit but with my struggle with Nedbank and no one directing me in the right direction now I need to pay all this money? So please Nedbank, advise me on how to close this account