BB
Berdine B
1 reviews | Active since Dec 2015
31 Dec 2015, 21:37
BAD SERVICE
\I'm very disappointed by Nedbank! I'm in California
Helpful (0)
Replies (5)0
Replies (5)
Nedbank's replyOfficial
02 Jan 2016, 11:05Hello Berdine102,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply02 Jan 2016, 11:05
Official
Hello Berdine102,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
BB
Berdine B's updateReviewer Update
14 May 2016, 20:19I would like to be credited for fees deducted for April and May on my 2 personal accounts as I have been trying to close these two accounts since 30 March 2016. I have sent many emails to various departments and client services and asked a specific staff member who has blatantly ignored me on the last 2 requests as well as posted on Nedbank's Facebook wall and promised a response on 4 May 2016, to which I queried when will I hear from Nedbank on 9 May 2016. I am STILL waiting. I am infuriated! I have never in my life experienced such bad service as I have from Nedbank.
This is appalling
BB
Berdine B's update14 May 2016, 20:19
Reviewer Update
I would like to be credited for fees deducted for April and May on my 2 personal accounts as I have been trying to close these two accounts since 30 March 2016. I have sent many emails to various departments and client services and asked a specific staff member who has blatantly ignored me on the last 2 requests as well as posted on Nedbank's Facebook wall and promised a response on 4 May 2016, to which I queried when will I hear from Nedbank on 9 May 2016. I am STILL waiting. I am infuriated! I have never in my life experienced such bad service as I have from Nedbank.
This is appalling
Nedbank's replyOfficial
16 May 2016, 06:29Dear Berdine, it is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Nedbank's reply16 May 2016, 06:29
Official
Dear Berdine, it is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
BB
Berdine B's updateReviewer Update
23 May 2016, 17:13Debits are still going of my CA to my Just Save account when I was ASSURED that this will not happen as the Just Save account was closed on the 28th of April 2016. It is now 23 May 2016 and I am still waiting for service!
WHAT IS GOING ON THERE AT NEDBANK?!
BB
Berdine B's update23 May 2016, 17:13
Reviewer Update
Debits are still going of my CA to my Just Save account when I was ASSURED that this will not happen as the Just Save account was closed on the 28th of April 2016. It is now 23 May 2016 and I am still waiting for service!
WHAT IS GOING ON THERE AT NEDBANK?!
Nedbank's replyOfficial
24 May 2016, 05:50Dear Berdine,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply24 May 2016, 05:50
Official
Dear Berdine,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team