Bad service

I had a transaction that was done on 20/08/2025 I was transferring funds to a capitec account that I mistaken for mine and only discovered yesterday that there was an error with the banking information.

After numerous calls to nedbank I was asked to request for a recall, however no nedbank consultant advised that because the money is in a capitec account it is Capitec that needs to make efforts in retrieving the funds.

Due to being incorrectly advised I don't expect a fee to be deducted from my account and if this does happen I will be reporting this to the banking ombudsman.

This is not the service I expected from Nedbank.