Bad service

I've been trying open an estate late account for the past two weeks, and I've been sent back and forth, from unclear stamps to going back to the Master's court to request the name of the person who's helped me, so that the can verify that I'm the executor. I'm ****ed off because this is the second time that I'm opening this account with the very same bank, first time was with the Canal Walk branch, there were no hassles, processed within a day. I've been waiting for feedback from the consultant for the past two days, but nothing and I have called ulfa and Faldeelah, but still nothing. This is unacceptable, actually it is disgusting!