bad service

This morning I went to nedbank to get a statement fo my son(junior person) tab number E037 <br> Your front counter guy didn't have time to hear to my request just gave me a number and left .That is bad I still tried to ask him if my address will be on the statement<br> <br> Your cellphone rule is very strange .<br> Everyone is sitting texting etc on the cell phone but when I got a call I was told to leave the bank. By your security to talk on my ph..<br> <br> Your service is very very very slow as well .