Bad Service

I had an cheuqe account with Nebank a few years back. According to me this account was prescribed according to act 68 of 1969. I had numerous fights with the people of Nedbank. Then it quite down. All of a sudden Sharon Adam phoned me on the 30 November demanding that I pay via debt order. I asked her if I could get an discount on this account in order for me to get enough money to pay this account in full and stop being harrested. She then said to me that she give me a 20% discount and that I must make arrangements to pay my account on a monthly basis via debt order. Then I said to her please send me a email stating that I can get 20% discount and also I am not paying via debit order but she was ademend. Why must I give my bank account number out. It is private and confidential. Then she state that she WILL GIVE ME OVER TO THE ATTORNIES, for what reason I still do not understand. Then this morning a person of NBD Attorneys phoned me and he is so stupid I left my on while he was speaking because he can not understand. NEDBANK, CLOSE THE ACCOUNT BY NBD AND SEND ME ALL I ASKED FOR THEN I CAN PAY THE ACCOUNT IN FULL. IT IS VERY POOR SERVICE AND I AM NOT SHARON'S CHILD.