Bad Service

I went in to Nedbank on the 15th of February as I received an sms that my debit card had to be pinned. Waited for a long time in the queue. When I saw the consultant I told him that I had a few transactions to discuss with him, one of them was to get a new debit card. Then I had to get American Express cards for my sons on my account so that they could earn greenbacks. Then thirdly my greenback card had to be reactivated (which was done). The consultant then asked me if I wanted to change my account to one of the new payment structures as they had a R169 for fees all transactions included. I pay over R280 per month for bank charges so obviously I said yes. Then he said that I would get new cards. He then could not issue me with American Express cards. He could not issue me with a new debit card. My new cards were due 3 days later. I went back 10 days later on my day off, and waited for a long time only to be told that due to a \system error"my cards had not been delivered? So two trips to the bank and I have not accomplished anything. I have also been told since that I could earn greenbacks on my debit card but no one told me? """