Bad service

We app**** for a home loan with my husband and so it was approved since end of October to this day we haven't heard anything from Nedbank unless I call them, we went to the attorneys completed all the forms but every time they ask us for FICA documents we give them and they tell us that Nedbank is rejecting I explained to Lynette Pillay the bond consultant from the bank that we need to be out of our current house by end November on the 18 November I went to Montclair branch only to be told that FICA documents are outstanding so how many times must we submit those documents and why is nobody contacting us from Nedbank this is such an inconvenience. We are not prepared to pay the occupational rent