Bad Service

I went to the Grove branch early Saturday morning, to upgrade my current account. I sat there for more than 2 hours, by 12h00 the consultant was still not finished, she was the only one that could assist with overdrafts and credit cards. I signed all documents and she promised to phone me on Monday morning. O did I mention this was 3 weeks ago. Still no call, do not know if my account was upgraded, they do not care. FNB was bad, really hoped Nedbank will have better service