BAD SERVICE

Nedgroup insurence bad service, my geyser busted in the morning of sunday 20/7/12 and damaged the ceiling, contacted Nedgroup insurence and they appointed a comapny (plumbing Johannesburg south company) and they arrived 5 hours later telling me the geyser has warranty from the manufacture without even checking what was wrong, further said they will send documents (Jobcard and quatation)to the insurence and wait for authorization so they can proceed with the job..Monday i contacted the insurence they transfered my call from one consultant to another where i had to start from the scratch by explaining my problem without any assistance. The geyser even affected the water supply in the house..contacted the plumbing company to my surprise they have not send quataion to the insurence ...Such a bad service from both this intitutions i never expected such a big institution like Nedbank will treat their clients in such a manner..BAD SERVICE