Bad service

On the 6th of November I opened an account in Brackenfell branch. I have asked the consultant to update my number and also for me to get sms notification.. It never happened I went home to log in my Internet banking and add beneficiary it didn't work because it said I must go to the bank my sms notification not done other number not added.. 11th I went to enquiries to request limit increase have this sms thing fixed the was only one person on the que and was immediately helped . I stood on the que for 10 minutes eventually helped by the lady Thandi. She was so slowly and had a bad attitude . Never greeted and secondly no communication as to why was she taking forever fixing my problem . Limit increased but the sms still not done . I first said she must leave it if takes forever and just do limit but she told me she will still be slowly because even the limit tales the same procedure I said cool then I will wait she does everything if it also takes longer but I realised the sms thing not fixed again . When a consultant is busy with clients you don't cheat chat with your colleagues except if it's about the query thay you busy with or if something else firs speak to the client