Bad service

For almost a month now i've been busy with Nedbank applying for a mastercard credit card and had no luck <br> Nontobheko from Glen acres branch is very polite and helpful but the call centre is really useless i even phoned there my self on one occasion and was told the line is bad and they will call me back which never happened <br> <br> Today i went past the branch to hear that there is no progress and i need to get a letter once again from my bookkeeper . I'm sorry but this is not my problem . All this has been done already<br> <br> Nontobheko even went out of her way to make it clear on my bank statements for the call centre or head office or who ever works with this but the don't seem to give a damn <br> <br> I would never in my life refer Nedbank as a helpful Bank as i'm disgusted in this .<br> <br> I'll be applying for the same product elsewhere and will say goodbye to Nedbank as they don't give a damn about their clients. <br> <br> This is not aimed at Nontobheko as she is a star but the people she works with at the call centre is useless<br>