RP
Rasheeda P
1 reviews | Active since Jul 2019
19 Jul 2019, 10:44
Bad service
<div>In April 2019 I cancelled my second business speedpoint. It is now almost three months later and I am still being charged for it. I contacted the speedpoint manager by the name of *****, who assured me that she would close the account and refund the two months. The issue has still not been resolved and she is now avoiding all my calls and messages. Absolutely unprofessional and pathetic service. If this is how a manager conducts herself, Nedbank needs to review the type of people they recruit. </div>
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Replies (3)
Nedbank's replyOfficial
19 Jul 2019, 10:51Dear Rasheeda Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Kind regards
Client Service Support
Nedbank's reply19 Jul 2019, 10:51
Official
Dear Rasheeda Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Kind regards
Client Service Support
RP
Rasheeda P's updateReviewer Update
30 Jul 2019, 09:28To whom it certainly does not seem to concern
I still have not received any resolution on this matter. Clearly Nedbank is not concerned about their clients. This is the worse service i have ever received from a financial institution. The consultant, Tanya Kriel, who's name you have removed in my original post, sent a message on the same day of the complaint on Hello Peter to say she would revert back to me as soon as she is at the office........ I guess she is still not at the office. I am left with no other option but to go to the Ombudsman.
I still have not received any resolution on this matter. Clearly Nedbank is not concerned about their clients. This is the worse service i have ever received from a financial institution. The consultant, Tanya Kriel, who's name you have removed in my original post, sent a message on the same day of the complaint on Hello Peter to say she would revert back to me as soon as she is at the office........ I guess she is still not at the office. I am left with no other option but to go to the Ombudsman.
RP
Rasheeda P's update30 Jul 2019, 09:28
Reviewer Update
To whom it certainly does not seem to concern
I still have not received any resolution on this matter. Clearly Nedbank is not concerned about their clients. This is the worse service i have ever received from a financial institution. The consultant, Tanya Kriel, who's name you have removed in my original post, sent a message on the same day of the complaint on Hello Peter to say she would revert back to me as soon as she is at the office........ I guess she is still not at the office. I am left with no other option but to go to the Ombudsman.
I still have not received any resolution on this matter. Clearly Nedbank is not concerned about their clients. This is the worse service i have ever received from a financial institution. The consultant, Tanya Kriel, who's name you have removed in my original post, sent a message on the same day of the complaint on Hello Peter to say she would revert back to me as soon as she is at the office........ I guess she is still not at the office. I am left with no other option but to go to the Ombudsman.
Nedbank's replyOfficial
30 Jul 2019, 09:30Noted.
Kind regards
Client Service Support
Kind regards
Client Service Support
Nedbank's reply30 Jul 2019, 09:30
Official
Noted.
Kind regards
Client Service Support
Kind regards
Client Service Support