LM
Lau M
1 reviews | Active since Oct 2018
05 Jul 2019, 15:27
Bad Service
My account has been frozen now for the 3rd time this month. Everytime I have to go into the bank to sign papers or to get my account unblocked. this is ridoculious. I dont have access to my money but I have to go into the bank physically all the time. No one can answer me why my account has been frozen this even being the second month this has happend. I was told I can only withdraw R2000 as an overdraft and it be debeted later on. R2000! to do what with?My debit cannot even go off now this is also my problem.I will Im changing banks ASAP!
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Replies (2)
Nedbank's replyOfficial
05 Jul 2019, 15:36Dear Lau
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Nedbank's reply05 Jul 2019, 15:36
Official
Dear Lau
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
LM
Lau M's updateReviewer Update
05 Jul 2019, 15:41How many times is someone going to phone me to resolve the problem when my account has litterally been blocked twice this week and twice before that. I was even advised my your call centre agent that I physically have to go into the bank once again. where am I suppose to get all the petrol money to drive to your bank. I also dont appreciate this general generated reply email. I loggend a complaint with FICA and I still havent recieved feedback my account was blocked and then unblocked without reason. untill this day I dont know why my account is being blocked what seemed to be once is now a weekly problem. this is bad.
LM
Lau M's update05 Jul 2019, 15:41
Reviewer Update
How many times is someone going to phone me to resolve the problem when my account has litterally been blocked twice this week and twice before that. I was even advised my your call centre agent that I physically have to go into the bank once again. where am I suppose to get all the petrol money to drive to your bank. I also dont appreciate this general generated reply email. I loggend a complaint with FICA and I still havent recieved feedback my account was blocked and then unblocked without reason. untill this day I dont know why my account is being blocked what seemed to be once is now a weekly problem. this is bad.