bad service

<p>i called Nedbank on Friday the 17th where I wanted to link my credit card with savvy bundle account have , I was told by a gentlemen that I have to go the the branch, I then said convert my savvy account to pay as you use. he said I do not qualify to use the account. the I called again hour later spoke to team leader *** who advised me that its possible to link my account and she will assist. but need to update my credit card first. today when I called spoke to **** from retention/migration, says is not possible. I asked if Nedbank is fail compliant. do the do needs analysis. do they know the products. why do I get difference opinions. I need want the team leader said. planning to log a complain with fais ombudsman with inconsistence Nedbank is providing me should I not get what I was promised and benefits of savvy bundle</p>