Bad Service

I used the Nedbank App to pay a benefitiary on 28th February 2019, but money could not reflect on the other person's bank account, the reason I got was that it is because it is another bank it would take 3 working days however to date nothing is showing up on the person's bank account all I get from bedbank is money went through however the person hasn't received the money yet.

I was given the option to fill in the recall form which I did and sent it back on the first how ever even though they have informed me that it will take 7 working days for a feedback but I'm still waiting for my feedback even today the 13th February. I had to call them again today but all I still get is the lame excuse that money went through.

Now as a customer whom has money hanging somewhere I do not get feedback I had to call and send email and no one is making initiative.

Had to call through spoke to Thembelihle whom stated that she has spoken to her manager Nokuthula ngema who stated that they will call me back for a reference number which they did not do maybe they wanted to get ride of me over the phone where I'm very worried as its a lot of money which is hanging while I'm broke.

No call and no email for feedback from anyone from that side. As a customer I trusted that my money will reach where I have intended to reach because everything was correct, but now I just want my money back into my account as it has not reached the intended destination.

Please return my money ?.