BAD SERVICE

I opened a cheque account on the 06th October 2018 at Nedbank Kaalfontein Centre to switch my salary to Nedbank, I didnt switch my salary to nedbank as i didn't the get card. And was advised that I would received an sms within 3 to 4 working to collect my card at the branch of my choice which is Midrand Boulders Mall. I never received the sms within the specified time as promised.In the week i went to Boulder Mall to collect the card only to find that my card was not ordered and I had to pay the amount of R170.00 for my card to be ordered which i refused and they referred me back to the branch where i opened the account.On the 08th December 2018 I went back to the Nedbank Kaalfontein Centre to get the matter solved but i was shocked to learn that they can only gave me instant card instead of a personalized card and when I asked about the card that was supposed to be delivered at Boulders Mall the consultant advised me that the card was not ordered at the first place and in order for me to get another card I must pay R170.00 and the bank charges of R162 total amount of R322.00 for my account to be up to date. WHY MUST I PAY R170.00 FOR ANOTHER CARD FOR A CARD THAT I DIDNT RECIEVED AND R 162.00 BANK CHARGES?

Regards

Thabile Seefane : Cell: ********** 966