Bad service

I have a problem with my electric fencing. I logged a claim last week Wednesday, Claim No: C ********** 023160. The chap from the contracting Company appointed by Nedbank was there on Friday.

Yesterday I phoned security company to find out what is actually happening and they said they waiting for bank to get bank to get back to them. Then later in the afternoon I got a call from them saying bank has approved claim - the replacing of the energiser and that my excess is R 1000. When i phoned on Wednesday to log a claim I got told it was R 500 excess. Secondly I also asked them to check if the energiser was not under guarantee as it was replaced not so long ago. Well it is now 12 and I haven`t had any feedback in connection with both my queries. My concern is if I get broken into and the fencing is not working my Insurance company will not pay out.

Why is it always such a performance when using this homeowners insurance????

So annoying.