Bad Service
Last time I dealt with this branch I made it clear that I don't want to deal with this branch anymore. so Nedbank decided to deliver my card at this branch. I got an sms to say that my card has been delivered to this particular branch (Market Street) I have been there and today was a final straw for me. I went to the branch and by enquiries it was only 1 consultant which didn't make sense. I then asked Ayanda of it is only 1 person working by enquiries. she said yes. How can we be helped by 1 person during month end. Can my card please be taken to the branch in Harrison Street.
the Market Branch is very useless.
Helpful (0)
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Replies (2)
Nedbank's replyOfficial
02 Nov 2018, 16:08Dear GontseEnough
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
Nedbank's reply02 Nov 2018, 16:08
Official
Dear GontseEnough
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
's updateReviewer Update
05 Nov 2018, 12:24May I please have the card delivered to the branch that is on Main street. I wasted so much money calling Nedbank on Saturday and still now the is no resolution. I am not prepared to pay any delivery fees to the branch that I am requesting you to deliver it to. At no point did I ever ask that this card be sent to Market street branch so Nedbank decided to send it to Market knowing very well that I have previously said I don’t want to deal with this branch. On Saturday I called card division on 086 to state my frustration and I was advised to call the branch and explain everything to the Branch manager, I did as I was advised and the manager was not in. I left a message for Team Leader (Magda Botha) who called me back and was of no assistance at all except to say I need to cancel the card and reorder of which I will be charged. I then called the card division back and now I will be writing an e-mail directly to Mr. Mike Brown. I am really tired of Nedbank abusing me like this.
's update05 Nov 2018, 12:24
Reviewer Update
May I please have the card delivered to the branch that is on Main street. I wasted so much money calling Nedbank on Saturday and still now the is no resolution. I am not prepared to pay any delivery fees to the branch that I am requesting you to deliver it to. At no point did I ever ask that this card be sent to Market street branch so Nedbank decided to send it to Market knowing very well that I have previously said I don’t want to deal with this branch. On Saturday I called card division on 086 to state my frustration and I was advised to call the branch and explain everything to the Branch manager, I did as I was advised and the manager was not in. I left a message for Team Leader (Magda Botha) who called me back and was of no assistance at all except to say I need to cancel the card and reorder of which I will be charged. I then called the card division back and now I will be writing an e-mail directly to Mr. Mike Brown. I am really tired of Nedbank abusing me like this.