Bad Service

On the 10 August 2018 I contacted the Head Office of Nedbank # ********** I spoke to the person who is handling my account and I was told by him that the number above was his direct number and if I have any problems with the bank regarding my Home Loan account I must contact him. I phoned him on mentioned date, because I wanted to pay my account via eft reason it was impossible for me at that moment to pay my account at one of the branches. He promise me that some of his assistance will contact me, but it never happens. Later that month on the 08 September 2018 I was contacted by a lady named Lynette from Minde Schapiro ********** threatening to sell my house at the auction and she refuse to listen to my explanation. I explained to her that I'm still waiting on Nedbank for the account details, because I can't get to a branch to pay due to my work situation. She then give me the account number and I transferred the money immediately, afterwards I phoned the gentleman at Nedbank on the above number mentioned and he promise me that he will sort out my problem, he also told me that one of his assistance will contact me so that we can make new arrangements. Someone from his office phoned me and we make new arrangements that I will pay R2000.00 over 6months on the 7th of each month. At the moment its very difficult for me because I'm unemployed from 2016 but I tried my out most best every month to pay my house on time but all Nedbank care about is to sell my house, because I have less then 2 years left to pay off my house then it will be finish. They didn't try to help me in any way all they care is to sell my house on auction. This morning I saw advert in the newspaper that my house is going on a auction on the 01 November 2018, my question is what is the used of making arrangements if you already decide that you gone sell my house. Why did you let me pay R2000.00 every month just to decide you gone Auction my house. Nedbank is cruel because his only concern is money.