1 reviews | Active since Jul 2017

13 Sept 2018, 16:35

Bad service

Terrible service from the loans department... app**** for a personal loan and everything was approved and went through to payments and then got send back for the address, send new proof of address again and still nothing... no one gets back to me regarding this and I keep phoning only to get transferred 70 times and then the call just gets dropped... been with Nedbank for more than 10 years and seriously considering changing banks... if this is how they treat their loyal clients!

0
Replies (2)
Nedbank
Nedbank's reply13 Sept 2018, 19:10
Official

Dear Stephan

Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.

Regards

Client Service Support

Nedbank
Nedbank's reply14 Sept 2018, 08:32
Official

Dear Stephan

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Service Support