Bad service

What's the reason for walk in branches if we going to be told that they don't assist with such queries. I only wanted to know how much I have to pay for my credit card instead the lady who walks on the floor tells me I have to pick up the phone and call the stupid call centre and wait on the queue forever. Why can't we be assisted by the consultants in the branch instead of calling their call centre. For God sake there is no line here, people who came after me have been assisted already and left and I am sitting in this stupid phone waiting for nonsense. This is one of the reasons o left nedbank such nonsensical service you guys have. I'm sitting on the chair as I write the report. I don't know why this stupid process mix. I can't sit here foe the whole day honestly. And I don't want anyone calling me about my credit card arears. NONSENSE