Bad Service

Made a call at around 12:11 on the 28/08/2018

Spoke to an agent by the name of Sandile. I asked him to put me through to personal loans and he said I was through to personal loans, gave him my ID no. And he took his time to get my information and advised that he was typing my information when I asked him why his taking so long. To cut the long story short after holding on for so long just to check the eft payment I made was reflecting he than says to me he doesn't see anything I told him it's impossible than he tells me he was checking on my current account. I've called many banks in my life for the first time I actually understand why people prefer to bank with FNB and Capitec the worst service ever....