Bad service

Travelled to China on the 12 August 2018 when I arrived there I met a supplier and had to buy things from them,I called Nedbank to transfer funds from my account to the supplies account, the call center transferred me to the forex department spoke to a consultant and then he gave me the number of the lady whom they said she was my private banker they couldn’t help me because there were certain documents that had to be signed she was the only person who could do that on my behalf,when I called the lady she told me that she’s no longer my private bank. Called Nedbank Again this time I spoke to a consultant from the forex department by the name of Charles Hlongwane he told me that he will speak to the manager and he will get back to me via email because I actually spoke with him over the phone for a long time and mind you I was not in the country it is way expensive to call South Africa okay understood him, I waited for the email almost for like five hours I ended up calling the complaints department and I spoke to a consultant in the complains department on the same day who was very rude she actually yelled at me and I told her she doesn’t have to do that because I’m stressed and I really need to make the payment,the lady told me I must submit my complain online she can’t log a complain over the phone I said to her it’s not my first time calling the complains department then she agreed to assist me,I explain to her that I waited for this guy called Charles he never got back to me and you’re also doing the same thing. Complain number ********** 0 C Stanley responded via email saying that they can’t help me I have to go to South African embassy in China to sign the documents of which there were still going to take few days for the whole thing to be processed because those documents had to be send back to South Africa by mail and did explained to them very clear that I went there to make a business because I’m currently unemployed and I want to start something for myself with the money that I actually received from my workplace, since they couldn’t help me I called Nedbank again and the funny thing about Nedbank you talk to this person they refer you to the next person the next person refers you to the other one and I was actually trying to explain to them I’m not in the country please help me but it was just a disaster finally I spoke to this other consultant she increased my withdrawals limits of which was not enough little did i know that the bank charges were going to be extremely high, when I arrive back in South Africa I called the nedbank complaints department I told them I want the charges to be reversed from both accounts my personal account and the 4me account belonging to Tumelo my son of which they even double charged, went to woodmead branch spoke to Nomfundo she promised to call back regarding that but till today no response. I told the complains department if they don’t reverse those charges I want to cancel my accounts with Nedbank complain number is 1 ********** up to this day nobody called back. C Stanley emailed me saying that she’s willing to help me if I’m still in China acting as if she’s not aware that I’m back at home and I told her straight that she must never ever email me or call me because she is very evil,heartless and rude she was not able to help me when I needed her the most. I want Nedbank to refund my phone bill that I called them from China I do have the proof from the hotel it was +- R1600 from Hilton hotel and R400 from my personal phone that I was using in China I want nedbank to refund everything that I spend on their fault of not allocating a banker for me, if someone did his/her job making sure that I have a private banker things could have been simpler there was no need for me to withdraw the amount of money that I drawn I could’ve just spoken to my banker and she was going to be able to do everything for me but because they were disorganised they had the wrong person on my profile as my banker if they need proof I still have the contacts of that lady I will provide they can listen to all the recordings to prove that I called. Hope you will respond.