Bad service

My car is financed with Nedbank I do not receive my statements via post or email, I have requested this on numerous occasions and was advised the statements are sent via post every 3 months, I request for this to be changed and that it should be emailed however this is still not been done. I know that the email address on the system is correct as I did receive an email from them.

It's been over a year that I have my car and I only received a max of 3 statements.

I am tired of begging for something that should be sent to me already, the service is really poor and the consultants aren't very friendly.