Bad service

I have paid up nedbank on the 06 of June 2018 then I got a paid up letter on the 12.06.2018 but now the reference is not the same as the one that was listed at itc now they both take me from pillar to post that is the transunion and the nedbank. TransUnion said if the bank send the proof of payment would be cleared within 7 days now is taking for ever please assist no one will clear his debt for fun there is a reason please can someone be human and start acting with respect cause for you is not a pain you expect me to wait like others but our problems are not the same.

Can one person save this country by exceeding customer Expectations please.

Acc no ********** 920901 Itc no ********** ********** 0 Source unknown Default amount R2751.00

Regards