Bad service

Message: I'm not sure what do now it seems like I'm being send from pillar to post our church account is closed due to fica and we submitted all the needed documents on the 23/03/2018 today 0/5/04/2018 theme 15:45pm I called the call center and they told me to call the Nedbank branch witch I did where I submitted all the documents but is like no body is willing to help or to tell me about the progress off our and when it will be reopened now I'm being send to the branch where we open an account that's means with have to start all over again and our church is being affected by this matter...Your note we been running up and down the first day we received the text that informed us about fica but to this day no help. I'm being doing business with Nedbank for the last 14 years I've two business account with them even my personal account is with Nedbank but now I'm so disappointed with Nedbank your branch service is so bad I'm just thinking after this mess I'll have to move my banks accounts to another bank even my personal account I even wrote to the branch on they're website but no respond is like you don't care about your clients you don't take us serious. My name is Percy Makhuba my business account that I'm complaining about is Percy Healing word ministry . Email address