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NL
Nomthandazo L

1 reviews | Active since Mar 2018

14 Mar 2018, 10:11

Bad Service

I have settled my accounts with Nedbank in January and i was told that i will get paid up letters and they will update on all credit bureaus that i do not owe them anymore.But till today i have not received any feedback from Nedbank.I called the call centre to request feedback i was told to wait for 14 days .

0
Replies (4)
Nedbank
Nedbank's reply14 Mar 2018, 10:19
Official

Dear Nomthandazo

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Experience Team

Best regards,

NL
Nomthandazo L's update14 Mar 2018, 10:39
Reviewer Update
Thank you i will wait to be contacted
Nedbank
Nedbank's reply14 Mar 2018, 10:44
Official

Noted

Regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply20 Mar 2018, 10:14
Official

Dear Nomthandazo

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.


Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.


We look forward to a long-lasting relationship


Kind regards

Client Experience Team

Best regards,