Bad service

In November 2017 I app**** for debt review and Nedbank was informed because I have a personal loan with them, they sent a text that reads as follows “Dear client, we have received your application for Debt Review. Nedbank supports responsible Debt Counselling. Call ********** 279 for any queries. REF 412627” however on the 25th of November 2017 they debited my bank account. How do you debit my account if I’m under debt review???? As a result other debit orders did not go off, the same thing happened again in December 2017. I would like a refund into my bank account or maybe I should go to CPA. I want someone to call me and tell me what time with the money or debit orders be refunded into my account. As if that is not enough the reason I’m into so much debts is because of Nedbank they called me in April 2017 for a top up loan and promised me to save money, I was told by your consultant “Mpulu, M. (Mthokozisi) ********** that he was going to pay the same amount I was paying the, to my surprise it was an exaggerated amount , when I requested for call recordings because I was disputing the repayment amount I was ignored, I have all communication via email. So please refund me for November and December check my bank account is on minus as a result, I still have to buy stationery and pay school fees.