LK
Lesego K

1 reviews | Active since Oct 2015

28 Nov 2017, 07:30

Bad service

I went to nedbank mmabatho to get the banking app and make an electronic transfer,the consultant did not know the products,made me download the wrong app then sent me to the internet booth with no assistance.I told tshidi oldman that I have tried downloading the app bt the previous consultant didn't explain fully. So she did the very same thing.Nedbank has really disappointed me...Bad client service even though my business account is with them.

0
Replies (2)
Nedbank
Nedbank's reply28 Nov 2017, 07:39
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply29 Nov 2017, 12:04
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,