Bad service

If got a personal loan at Nedbank and boy am i ****ed off the first month the debit order did not go off the i got a phonecall to remind me that i must pay my account .I went into the branch in Yorkstreet in George where the staff asissted me and it was corected so I left the brance a very happy client or so i thout needliss to say the same thing happend again the end of the next month so ones again i went back to the branch where I phoned the loans deptment myself and boy did i get a surprize insted of beeng treated like a human been I was treated with no respect by the consaltant I put the phone down and walked out of Nedbank .The next day I got a sms ones again reminding me that I must pay my loan because im in arrers .5min later I receve a sms from the bank notifing me that a double payment went of on my account .so ones again I went into the branch and the consaltant helped me again to my shock the same lady that helped me the day befor in the callcenter helped the consaltand and boy o boy the way she spoke to him was shocking it was un proffesional and not on this went on for days the problem was with debit order date that was not right so after many phonecalls and about a week I finaly got feedback from the headoffice via the consaltant in the bank so the fix rhe date and the account is now actualy payed in advance but up and till today I havend had a call from any one in the headoffice say sorry or any feedback on the consaltant that was so unprofesional with me and one of her co workers so ja i just thout oky atleast the debit order is now sorted ..... so what a lovely surprise I got when I want to apply for a personal loan from my bank Nedbank ones again the other loan is in arrears so now i want to know according to the branch its not in arrears but accordig to the head office it is ones again Nedbank I am so ****ed of because now my own bank Nedbank are turning there back on there clients and they do not have the ***** to man up and take responsibility for there fault as I sayd in one of many emails it is not the staff in the Nedbank branch in Yorkstreet George thats the problem it is upper managment and callcenter staff Nedbank pls get your act together I had a very bad exsperions and I will defenatly be moving my account to a other bank I know loosing one client will not give you sleepless nights but we as working class keeps your doors open it will take me a nother year or two to get my ITC back to where it was befor this incedent but its going to take you a lifetime to get my trust back SHAME ON YOU NEDBANK