Bad service

I experienced the worse service today at carnival mall branch. I needed a simple bank statement but can you believe it took me over an hour to get that. I found the branch manager walking the floor, requested a number for being serviced with the bank statement as proof of address...he then suggested I go to the ATM for that...the ATM took about 15 min to process my transaction...the ATM's had problems I guess. I then asked manager to rather reset the machine as I saw it is time consuming and needed to take this to the license department for my car disk. He left to do so which also took him time to do that. There was a gentlem man who approached me who was now helping on the floor...his manner of approach was just uncalled for, he said to me this will take time rather I go and sit and wait. I told him my problem so he could then assist with the statement printed from the branch as time was no longer on my side... He was not interested in what I had to say, issued me with the ticket to queu again...I said to him I have wasted more than 20 min already and had to queu again...he just said I will have to wait. I felt he could have assisted then so I could rush to the department and come back to get a card as they close at 1. He was rude & unprofessional with the tone and attitude he gave me. Nedbank didn't care to assisting me in time. Though I had shared why I needed that bank statement. Worse was I had to go back to the manager to ask what was happening with my card. Only then he thought of asking the consultants in the cubicles to assist me with the statement. Their image system was terrible in being slow. They had other ways to help but just chose to drag...they didn't know what they were doing...the NTE statement could have helped but they were just narrow minded...*********** , disorganised , good customer experience and TCF is what they lack. Customers were complaining with the amount of staff they had. Its month end but they have staff shortage...how do you explain that. Not even an apology from the manager as he gave me my card....it was sign here that your card was retrieved. I have never experienced such from management...people s****s is important...of maybe it was because of my race I got such treatment...I don't know. Worse service ever....I would never go to that branch ever!!!! Nedbank is a good bank and the culture there I am quite fami**** with it...its the staff that paint the wrong picture because they forget they are that face of the company...the reflection they give affe ts the company its self...these people go for training, reports daily on the progress of the brach...is it only sales you guys are interested in????? What about service, customer experience and treating customers fairly!!!!Maybe these needs to be added on fhir reporting when they have those sales tele cons and weekly meetings. It will minimise the bad services & all will know why they are there.