1 reviews | Active since Oct 2017
BAD SERVICE
For a second month in a row my debit orders had still not been switched!!!! I had a savings account with Nedbank for many years, so they suggested that I should switch to a Cheque account, I said no as I do not want issues with debit orders being deducted from the wrong accounts, however they ensured me this will not be the case. So end of August came, all my debit orders were deducted from the wrong account, I reported this at Nedbank Preller Square (as they are the branch who did the switch for me), once again I was told that everything is sorted and that this will not happen again. Guess what - end September came and I'm in the same situation where I was last month. Now I'm dealing with call center. I reported this on September 27th, nothing has been sorted to date.
Dear Cecile
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Cecile
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team