BAD SERVICE

I would like to point out how dissapointed I am with Nedbank. They recently gave me a loan to help consolidate my debt without any hassle. On the 12th of August 2015 I app**** for an overdraft. Days went by without me getting any feedback on the 25th of August 2015, I finally decided to contact the consultant who was assisting me and she told me that they want my work contract as their system shows i am working on a contract and I told her I am not working under a contract, but i am permanently employed and I can provide a confirmation letter of employment as I do not know where my my contract that I signed in 2007 is. She then responded to say that the letter is fine and days later (31 August 2015) I again called for feedback. She again gave the whole contract story. I find this whole experience really ridiculous. How do you give a loan for more R50 000 without requesting that \contract"but now I am requesting an overdraft of only R3000 and i am sent from pillar to post. If i do not get any feedback or closure within 24 hours I will close the accounts I have just recently opened.<br> """