Bad Service

I don't know where to start because I'm irritated and have been fumigating for the past couple of days with Nedbank. I called in to upgrade my card of which I asked for it to be courier to me face to face, I got an sms to say its at the branch and I need to collect, I then got a call from the courier company to say my cards will be delivered. I got my cards the expiry date were 11/17 I called in to enquire they told me I will get another card in November. two days later I get another call from the courier company to say another set of cards will be delivered. I got the cards with the correct date I made my way to an ATM and could not do any transactions. I called the call centre I was advised the card is on hold and they have activated the card I made my way to the ATM again and my card got Swollen. I will not be held responsible for any FEES that occur on my card, I have never received just bad service from any of the other banks that I have used before Nedbank is the worst bank I have with in my life time. I want this issue to be resolved TODAY because I am sick and tired of this now you people don't know your ass to your elbow.