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lJ
laura J

1 reviews | Active since Sept 2014

29 Aug 2017, 07:21

BAD SERVICE

I am utterly disgusted with Nedbank Personal Loans division. I have made payment arrangements with them regarding my personal loan. After the arrangement has been made they debited my account twice!!! I did a reversal and then they proceeded to debit my account again! NOW my bank account is in -R3000 because my car insurance, car payment and funeral policy payment went off and NEDBANK did not put the money back in my account after they phoned my yesterday and said that they are marking my query as URGENT to reverse my money!!! At the end of the day who will be held liable for debit orders that went unpaid!!? ME!!!

POOR POOR SERVICE FROM NEDBANK PERSONAL LOANS!!!

0
Replies (4)
lJ
laura J's update29 Aug 2017, 12:54
Reviewer Update
After i have sent the details. No phone call or anything......I don't care about the phone call I care that my money is back in my account immediately! because how can you just double debit without checking your facts.....so what is the point of the phone calls being recorded????? Or notes on your system!!! I will Supercharge this query for everyone to see the gross negligence on your part!!!
lJ
laura J's update29 Aug 2017, 13:04
Reviewer Update
Merilynn, The matter was escalated yesterday already....the consultant on the phone told me that he has marked my query as urgent for the money to be back into my account today!!......so escalating it again won't make a difference in your service that you are providing. IT DOES NOT change the fact that my account is over R3000 in a negative because you failed to do what you said you would do! At the end of the day will you reimburse the money for my bank charges? I think not! The reason for my outburst is that this is not the first time that your personal loan division has double debited my account!! it happened the very first month of the repayment agreement!
lJ
laura J's update31 Aug 2017, 10:46
Reviewer Update
Thank you Merilynn for the intervention. You handled my query swiftly. Was it worth the stress no......but you handled it very calmly and professionally! It is much appreciated!!!
Nedbank
Nedbank's reply31 Aug 2017, 11:07
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.