bad service

<p>I had app**** for a nedbank loan last year June. On my credit report it states that July , September and October 2014 were late payments... according to my bank statements which I have emailed to winnie and faeezal at the call centre showing that the debit order did go off on the last day of the month and was reflecting wrong on their system giving me bad credit rating on those months.. faeezal had mentioned that she were to lodge a credit beureu dispute and have heard nothing yet.. I phoned customer care to find out if everything has been rectified only to get repetitions of my account being paid late on those months which is not my fault.. This has been on going for a month and feel it's a inconvenience to me as I'm seen as a high risk and haven't done anything wrong... when I phoned the call centre today I get told someone will only phone me on Monday as it's near end of day at 5.. my call only ended at 3:30pm??? Call centre needs to be more hands on and willing to help clients no matter the reason... I need this issue resolved as soon as possible and my credit report to be rectified... I don't feel it's fair for me to wait this long to have an issue sorted out</p>