Bad Service

Sanet Oosthuizen is my relationship managet at Irene Branch private banking. Last year in July I met with her and signed documents to effect a cheaper fee on my account. since then it was not done. I had continuously followed up with Sanet regarding the fees upgrade which she keeps coming back to me telling me she will follow up and let me know which she never does. It has not been 6 months since i had signed the documents and have lost money in the process because the upgrade was not effected. Last week Thursdays she advised that I have to re-sign documents and she will send them to me that day. Since then I have not heard from her. She does not come back to you when I send her emails for feedback. I asked her for internal complaint details and she did not give it to me. I am really not happy about this service. 6 months to attend to a simply query is ridiculous. I would like the charges to be effected and refunded balance of the charges i was forced to pay since I had app**** for the change.