Bad Service

Firstly the contact number ***- I was cut-off twice this morning after someone has answered the call, then keeps quiet on the other end of the line.<br> When I was answered by Wesley he took down my ID number thrice before he got it correct. Wesley then informed me that my request for a paid up letter has been actioned. When I corrected him and asked him to please forward me the paid letter he told me that the account is not settled and I should forward the same request to the debt counsel email address below as the emails will not come reflect today. I then asked to be transferred to a senior or escalations line and was given [Email Removed] which does not work. <br> <br> I ask you with tears in my eyes, Please just forward me my paid letter so I do not have to go through the nightmare of calling your center again.<br>