BAD SERVICE

I closed my FNB account due to the bad service rendered from them, hoping that my experience with Nedbank will be totally different. When my card was delivered I gave the gentleman who delivered the required FICA documents but to my surprise my account is still not active. I called in to check if the account is active I was placed on hold for over 15 minutes by Slindile whom was supposed to call a supervisor. I do not have time to go to the branch, I need this account to be active so I can do the debit order swapping with my credit providers. If this is going to be a problem kindly let me know so I can go to another bank. This Slindile girl did not even bother opening my account to check if there is anything new on my account...Where is ownership and willingness to assist there......