Bad Service

My deceased son had a personal loan with Nedbank without an ins cover we now as the executire of the estate wants to pay the outstanding amount on this loan - after 8 numbers phoned and send from pullar to post We decided to go into Nedbank branch and see i they can help us They then got 4 different numbers to phone and after holding on for 20 min eventually the banker phoned someeone else and they said they will contact me to sort out the problem and get the balance to pay so yes let me see how long this will now take Nedbank does not want clients to pay their aacounts