bad service

i app**** for personal loan at nedbank its not for the firsttime am applying with you guys now submitted everything you requested this morning Dinah called me to send copy of my drivers license i did so she came back to me again say its unclear i have been using that ID for the past year dont know what you mean its broker this not fair everytime need help from me you driving from pillar to post why dont you go back to your record and get see that i have been using the same id for past year told you lost my drivers license over the weekend am only going to do my license tomorrow why dont you fone home affairs if you thing there is something wrong or can i send you affidavit i have done yesterday to show that have lost my drivers license why only now yu can you my id dont see anything wrong with that id am using everywhere and all service provide they dont have problem with it .